The role of documentation teams is changing fast. Here’s what we think should be on every documentation manager’s strategic agenda. 1. Increase your visibility Visibility is about communicating status to stakeholders. It’s easier than ever to create dashboards that show content coverage, freshness, and usage, so there’s little excuse not to. If people can’t see… Read more »
Tag: strategy
When a competitor reduces their documentation team: What it might mean and how to respond
A cloud data company recently made what it described as targeted staff cuts, eliminating its entire technical writing and documentation department. According to reports, the Product Managers will take on documentation responsibilities from now on. There may be perfectly sound reasons for this. For example: cost pressures, a need to move faster to market, confidence… Read more »
Documentation product management: Does the AI era demand a new discipline?
A role emerges In a recent thread on the Write The Docs forum, Ian Cowley suggested the growth of AI might lead to a new role: “product managers for docs”. He wasn’t alone. Stephan Delbos presented on “Activating Product Knowledge” at the Write The Docs Berlin conference, Shrihari Shastry has written an article arguing documentation… Read more »
A nine-point strategy for developing a successful API documentation portal
Below is a strategy for developing a successful API documentation portal. By following these steps, you can create a plan for building a documentation portal that meets the needs of your API users, and supports the goals of your organisation. Overview of the steps Step One: Determine your audience For example, you need to know:… Read more »
A six point strategy for planning the writing of policy and procedures needed for regulatory compliance
Below is a strategy for writing procedures needed for regulatory compliance. Developing an effective policies and procedures programme requires a commitment to ongoing training, awareness, and compliance from all levels of the organisation. By following these steps, you can create a strategic plan that will help you protect your organization from the risks of non-compliance…. Read more »