High-quality documentation reduces support costs and drives product adoption, but traditional feedback methods often fail to capture the full user experience. This episode explores how modern documentation teams are combining AI simulation with human research to understand how different users interact with their docs. Key topics The problem with traditional feedback Understanding your user archetypes… Read more »
Category: podcast
Podcast 161: Time sinks in technical writing
This episode explores common time sinks in technical writing and practical solutions to streamline documentation workflows, with a focus on automation and AI tools. Transcript We’ve had a month off, and the Cherryleaf podcast is back up and running. So welcome. And in this episode, we’re going to be looking at time sinks in technical… Read more »
Podcast: The Art and Frustration of AI Video
As I was away in Tokyo, there wasn’t a Cherryleaf Podcast episode this month. However, I did appear as a guest on the Virtual Lounge Podcast, talking about AI video. What if pro-level video creation didn’t require a film crew, expensive equipment, or weeks of production time? Imagine literally describing what you want and having… Read more »
Podcast 160: Technical writing news roundup July 2025
In this special episode of the Cherryleaf Podcast, we’re doing something a little different—a curated roundup of recent news, tools, research, and resources especially relevant to technical communicators. 🔔 Highlights 🆕 TechSmith Launches Camtasia Online 🛠 Vale Linter Introduces “Views” Feature 📄 Netflix’s Documentation Approach We review “Documentation that Developers Actually Read: The Netflix Approach”… Read more »
Podcast 158: The Changing Marketing Landscape
In this episode, we dive into responses to the evolving digital landscape shaped by AI in search engines and changes in social media. We explain how Cherryleaf took inspiration from the viral success of the Museum of English Rural Life (Merl) and used AI chatbots to analyse Merl’s approach. We share the key lessons learned… Read more »