Can you spot what’s going wrong in this thread? It’s a Slack conversation showing how one team documented a new API endpoint. It looks routine. It isn’t. Try tagging the issues yourself: The exercise is embedded below or you can use this link to the exercise.
Category: apps
Is your documentation process full of waste? There’s an app for that
Catch a Technical Author on the wrong day, and you hear them complain about spending hours tracking down a Subject Matter Expert who’s perpetually in meetings, or having to rewrite the same section three times because the source information kept changing. In a manufacturing environment, you’d see them as symptoms of waste in the process:… Read more »
Reducing app abandonment
At the UAEurope 12 conference, SAP’s Keren Okman quoted a shocking statistic: that the average mobile or tablet app* is used an average of just 3-4 times by a user. The issue of “app abandonment” is one that is likely to be of greater concern for software developers in the future, as they invest ever… Read more »