Often business documents, such as sales proposals and annual reports, are a joint effort between various people and departments. It involves collaborative writing and incorporating existing content. For printable documents, this collaboration can make it really difficult to maintain a consistent level of quality, writing style and “look and feel”. For Technical Communicators, there’s an… Read more »
Tag: content management
Video of a simple report writing solution
Here’s a video of a proof of concept prototype we’re putting together for a client. The system automates the creation of field reports. It creates a skeleton document, with key content populated. Many pages contain guidance on what to write.It is probably the lowest cost content management system we’ve put together. If you can see… Read more »
The Economics of Content Strategy
One of the recurring themes at recent conferences on technical communication has been content strategy. You see speakers commenting that writing skills are valued less, and so Technical Communicators should look to become more strategic and managerial. In this context, content strategy is a focus on improving efficiency and productivity of content creation, management and… Read more »
One key lesson every Compliance department can learn from Dyson vacuum cleaners
Some industry sectors, such as finance, often require strict adherence to specific policies and procedures. Compliance departments have to ensure these are kept up to date and accessible, from both a legal and industry perspective. The problem is that governance can be expensive, really expensive. Unfortunately, the volume of written content continues to explode, and… Read more »
When will the Technical Author become the Customer Engagement Manager?
Rahal Baillie posted on Twitter a link to an article which, in passing, made reference to “Customer Engagement Management“. Julie Hunt described it as: The activity of monitoring of brand and customer conversations on corporate websites, as well as bi-directional communication extensions to external social sites. In essence, it’s about creating and managing content that… Read more »