At a rough guess, there no more than 20 UK technical authors using Twitter on a regular basis. Given the Social Web is going to play an increasing role in User Assistance and Customer Support, that’s a surprise. What’s stopping them, I wonder? It may be they don’t understand how to use Twitter, they might… Read more »
Tag: trends
Google Chrome OS Help – What will it be like?
Techcrunch has reported on an early glimpse of Google’s upcoming Operating System, Chrome OS. So, you are no doubt asking, will Chrome OS come with online Help? Will it be initiated in a similar way to Help in Windows or by some sort of new means? From the screen shots on the Techcrunch site, it appears, yes, there… Read more »
Google Wave – A case study in 21st Century User Assistance
Google’s latest product, Google Wave, provides a case study in how User Assistance is sometimes provided to users for popular Web-based applications. It is a useful case study, because: The application contains unfamiliar concepts and tasks; Google hopes it will be used by many people; and It’s from a major provider of software. While the… Read more »
Training course on Twitter and the Social Web: Developing a strategy for technical authors
We’ve just relased a new training course that explains where the Social Web, and Twitter in particular, can fit into the world of the technical author/writer. Originally delivered as a presentation for the prestigious User Assistance Europe Conference 2009, it has been extended and converted into a training course, containing videos and demonstrations of software applications,… Read more »
Can you design your way to a “no user documentation” approach?
Chris Edwards has written an article on product design in the E&T magazine called “The art of avoiding lemons“, in which he looks at whether there is more to product design than simply getting your design to look good or your product to work. He shows there are many situations where brilliantly designed products still… Read more »