Can you design your way to a “no user documentation” approach?

Chris Edwards has written an article on product design in the E&T magazine called “The art of avoiding lemons“, in which he looks at whether there is more to product design than simply getting your design to look good or your product to work. He shows there are many situations where brilliantly designed products still… Read more »

Transatlantic video interview with Anne Gentle on the Social Web for Documentation

We’ve just uploaded a 15 minute extract from a transatlantic video interview I recently conducted with Anne Gentle, where we talked about The Social Web for Documentation.  The sound is a little patchy on the first slide, but it improves afterwards. A longer, 37 minute, version will be available to anyone who purchases the Cherryleaf Learning Zone… Read more »

Is search dying? Your manual within 140 characters?

Internet Psychologist Graham Jones wrote an article last week, in which he stated, search is dying, and is being replaced by sharing information socially. “So worried is Microsoft about Google that they haven’t realised that Google is not their real competition any more. It is the likes of Twitter and Ecademy…Google already knows this. Much… Read more »

Why you should write Help for your competitors’ products

At our “Developing your career as a technical author”  course yesterday there was a great discussion about meeting the needs of “Generation Y” – the part of the working population under 27 who have grown up with the Internet. It’s a group that makes up about 13% of the working population. We talked about the… Read more »

Lessons for technical communicators from the telecommunications sector

It’s often useful to look at the economic and technological pressures in other industries, to see if the trends emerging there are relevant to the technical communications/publications sector. In recent Blogs, we’ve covered the issues emerging in education, but the telecommunications industry might also provide some useful insights. Lee Dryburgh, organiser of the Emerging Communications Conference, has been interviewed… Read more »