Case Study: User Documentation at Red Gate Software

Our latest interview is between Ellis Pratt of Cherryleaf and Rachel Potts of Red Gate Software, concerning user assistance and documentation at Red Gate Software. We discussed working in an Agile environment, providing a single support centre for all user information and how Web Analytics can help improve user documentation. This is the full interview, and… Read more »

Cherryleaf Interview with Ed Dawson of Atlassian

Below is an interview between Ellis Pratt of Cherryleaf and Ed Dawson of Atlassian about technical documentation and working in an Agile environment. This is a 20 minute edited version of the 45 minute interview. The full interview will form part of Cherryleaf’s Learning Zone. Part 2: