We’d like to know if anyone has looked at the relevance of gamification (aka gameification) theory to User Assistance. Are there useful lessons to be learned for Technical Authors?
Tag: research
How many cuddles are you putting into your user guides?
From Fast Company: “Neuroeconomist Paul Zak has discovered, for the first time, that social networking triggers the release of the generosity-trust chemical in our brains. The essence of affection. The cuddle chemical. In other words, oxytocin. If these changes apply in the world of social media, the implications for business — for every brand, company, and marketer… Read more »
Please help us with the Cherryleaf survey
If you received an email to our two Cherryleaf surveys, please take the few minutes needed to complete it. Thanks. The surveys are to help us develop the right business strategy for Cherryleaf in the future, and they should take only a few minutes to complete. We value your opinion, so your response would be… Read more »
Getting the balance right between hotline support and user documentation
Many organisations find it hard to know how much time, money and effort to put into supporting their users. There’s a competition, of sorts, between the Technical Support and Technical Publications departments over how much budget they should receive. In some organisations, these departments are also competing, in a way, with content generated by users… Read more »
How checklists can save your life
Dr Atul Gawande is currently in London, touring the radio stations to promote his book “The Checklist Manifesto“. Dr Gawande is a surgeon in Boston Mass., who has been looking at how to deal with complexity in surgery and elsewhere. He has discovered that complex systems work, mostly through people using checklists. Furthermore, no matter… Read more »