Tags and tag navigation could offer a new and better way of finding and organising user assistance information. Tags allow the users to create the navigation route or routes to information. Sites such as del.icio.us, flickr, technorati allow readers to tag as they see fit. We think it could work well. What do you think?
Letting Users Create their own Paths to Information
One Comment
Leave a Reply
This site uses Akismet to reduce spam. Learn how your comment data is processed.
As I’ve mentioned elsewhere – I think tags, tag clouds and the whole folksonomy idea can work but for technical information it must only be an option and preferably structured within an existing semantic index.
For random, non-critical information, tags are an excellent way of browsing similar topics, and I can see how they would help within technical information (offering an additional “easy” way to navigate) but by their very nature they are random and would be no match for a well constructed index.
Horses for courses if you ask me.