Why you should write Help for your competitors’ products

At our “Developing your career as a technical author”  course yesterday there was a great discussion about meeting the needs of “Generation Y” – the part of the working population under 27 who have grown up with the Internet. It’s a group that makes up about 13% of the working population. We talked about the… Read more »

“Push me, Pull me” dilemma for technical authors

There are a number of posts on various Blogs, at the moment, concerning documents as conversation and moving beyond the traditional manual. Some of the comments suggest implicitly  that technical authors (aka technical writers) could end up having to resolve two conflicting views regarding communicating with users.  The problem is that many technical communicators work in hierarchical organisations where… Read more »

The perfect technical author

The perfect technical author can: act as a novice user member of the target audience of the product be an expert in understanding all aspects of the product be technically adept in the technologies needed to deliver the information to users create content in a way that is organised & repeatable, managed & sustainable, while working in… Read more »

Keen to develop your career as a Technical Author? Special half-day workshop on the keys to building a highly successful career as a technical communicator

We invite you to a special workshop in London this July, where we can show you the skills that are key to professional success as a technical author, and provide you with a practical approach to developing a successful career in technical communication.  On Monday 13th July we will presenting the workshop near at venue in… Read more »