Summary This article examines what can be automated and argues that automation supports, but cannot replace, human expertise. Technical writing automation improves consistency, speed, and discoverability by handling repetitive tasks and enforcing standards. AI agents add adaptive decision‑making. However, these tools introduce risks such as fragility, hidden assumptions, security issues, and loss of institutional knowledge…. Read more »
Tag: AI
Mapping the path: How we’re using AI to understand technical writing workflows
We’ve been developing a suite of AI apps designed to help technical writing teams build a practical AI strategy, grounded in how your team actually works. Our first app tackled where should AI even be applied. But before you can answer that, you need a clear picture of your current workflow. We’ve developed a workflow… Read more »
Is your documentation process full of waste? There’s an app for that
Catch a Technical Author on the wrong day, and you hear them complain about spending hours tracking down a Subject Matter Expert who’s perpetually in meetings, or having to rewrite the same section three times because the source information kept changing. In a manufacturing environment, you’d see them as symptoms of waste in the process:… Read more »
Indicators that suggest something was written by AI
We researched the indicators that suggest something was written by AI. We then asked Claude to create an article about it, in that style. There’s nothing inherently wrong with using AI to write content. Use matters more than the tool itself. It depends on context, how (and the extent to which) it’s used, and the… Read more »
Presentation: Automate All the Things?
Join us at the next Write the Docs London Meetup Join us for an honest, practical conversation about what to automate, what not to, and how to stay relevant as the tools keep changing. This event is aimed at technical writers and those working in closely related roles. The discussion will focus on automation and… Read more »