Here are screenshots of some of the apps we’ve developed for our “Managing and maintaining policy and procedure documents with AI” course (and for use on future policy and procedures writing projects). Policy audit simulator An AI-driven app that simulates an audit of policy and procedure documents. Procedure to training content converter An app that… Read more »
Tag: AI
Podcast 163: Discovering what different users think of your documentation
High-quality documentation reduces support costs and drives product adoption, but traditional feedback methods often fail to capture the full user experience. This episode explores how modern documentation teams are combining AI simulation with human research to understand how different users interact with their docs. Key topics The problem with traditional feedback Understanding your user archetypes… Read more »
Evaluating policies and procedures with AI personas
Yesterday, we blogged about using AI to simulate users of software to gain insights into how different types of users react to a user guide or online help. We have also developed a similar app for evaluating policy and procedure documents. This is an important issue because some organisations spend considerable time creating policies that… Read more »
Testing documentation with AI: The reader simulator
Most documentation teams face a critical challenge: they rarely test systematically whether their documents work for different types of users. Without dedicated user research teams focused on documentation, teams are left guessing about effectiveness. An innovative solution Casey (CT) Smith of Payabli has developed an AI-powered documentation testing tool called reader-simulator. This tool simulates different… Read more »
Here are some of the AI apps and agents we’ve developed for technical writing
Here are some of the AI apps and agents we’ve developed either for our course on managing documentation projects with AI or for internal use. Staff scheduler Estimating the time required to create a document, developer portal, or Help file Performance impact predicator – which content updates will have highest user impact User story… Read more »