Getting the most from AI when creating policies and procedures

Policy and procedure documentation has long been akin to organisational quicksand. Policy teams sink countless hours into mechanical tasks: formatting documents, coordinating reviews, chasing approvals, and ensuring compliance with the latest regulations. The work is critical, but the process is often close to its breaking point. It can be slow, expensive, and increasingly unsustainable as… Read more »

Documentation product management: Does the AI era demand a new discipline?

A role emerges In a recent thread on the Write The Docs forum, Ian Cowley suggested the growth of AI might lead to a new role: “product managers for docs”. He wasn’t alone. Stephan Delbos presented on “Activating Product Knowledge” at the Write The Docs Berlin conference, Shrihari Shastry has written an article arguing documentation… Read more »

The Model Context Protocol (MCP) and its impact on technical documentation

What is the Model Context Protocol (MCP)? The Model Context Protocol (MCP) is a newly introduced open standard that, in simple terms, provides a common interface for linking AI large language models (LLMs) with external data sources and services in a standardised way. The problem MCP solves MCP was developed to solve the complexity of… Read more »

AI browsers and AI assistants: What they mean for Technical Writers

OpenAI has just announced ChatGPT Atlas, a web browser with AI built in. It comes hot on the heels of other AI browsers, such as Dia and Comet. And Anthropic hasn’t been idle – it’s recently released a desktop app version of Claude. The question is: How will these technologies reshape our workflows, and what… Read more »

Managing Documentation Projects with AI: Pilot sold out, additional dates

The pilot course for Managing and mastering documentation projects with AI has sold out within the first 48 hours. We’ve announced the date for the first regular course: Session 1: Monday 8th December 2025 09:30-12:30 GMT Session 2: Tuesday 9th December 2025 09:30-12:30 GMT This will be at the standard price of £395 / €455 /… Read more »