It seems likely artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? This podcast is based on an article we’ll be posting to tekom’s Intelligent Information blog. The article is currently out for review, and… Read more »
Reviews of two presentations at the UAEurope 17 conference. Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence. Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook Interspersed with interviews from at the UAEurope 2017 conference: Dr Tony Self. HyperWrite Willam van Weelden. Adobe Mike Hamilton. MadCap Software.
This month, Microsoft has added Microsoft Teams to Office 365. It’s a instant messaging collaboration tool, similar to Slack. Teams contains the T-Bot, which provides help and assistance to users. Users can watch videos: They can read online Help: They can read an FAQ: They can ask the T-Bot a question and receive an answer. The T-Bot… Read more »
The Government Digital Service has been working on establishing a standard design for its technical (i.e. developer) documentation. This content is for systems architects, developers and users of the GOV.UK platforms and APIs. You can see an example at: GOV.UK Platform as a Service Cherryleaf was given a preview of the new design a few months… Read more »
Discover the advanced new writing styles emerging in technical communication by attending Cherryleaf’s popular training course. Don’t get left behind: past clients include technical communicators from Citrix, GE, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger, Tekla and Visa International. The next public classroom course will be held on Wednesday 29th March 2017 at our training… Read more »