Here are the raw results from our short survey into chatbots. We’ll be looking at these in more detail, and comparing it to similar surveys, in a future episode of the Cherryleaf podcast.
One of my bosses has been swept up in the current craze for chats and chatbots but fortunately he is short on time. I don’t really want to be involved in chatbots, because I think they will be a lot of work and I don’t know if they will be that useful.
When saying above that I don’t want to work on chatbots, it’s not entirely true. It’s just that there is a lot of focus on chatbots and many brilliant people already doing good work in the area. I currently think I can contribute more by advocating for using other forms of communication where appropriate, as I believe that the conversational format is good for some purposes, but less effective for others.
I’m currently changing my larger ‘Helps’ into ‘articles’ or snippets of information designed to show up when the customer needs them. This is not a chatbot but it is a step towards the automation of responses.
Interested in applications of chatbots and how to get involved
Wait and see
In answer to the question “What is your involvement in developing chatbots?”, if the option had existed then I would have said “I’m not involved in developing chatbots now but with more information, I might consider it in future”.
Chatbots have been discussed, and I know people who currently build them as a hobby. I think they’re coming, just not in my area yet. I definitely take an interest in them.
It hadn’t occurred to me that a chatbot might be a good way to document a software product until I saw your newsletter. Now it seems obvious, and as I have extensive (traditional) AI experience, using one for a real documentation task would be a fun challenge: I doubt it’s so easy to do it well, but it’s not obvious what the pitfalls would be until I’ve tried it.
There are several separate chatbot projects ongoing at my large software company. We are pushing for involvement, particularly for providing customer-facing content.
Have been in the software industry only for a 1.5 years, that’s why the “zero knowledge” 🙂
In my job as a tech writer, I’m on a team that’s developing chatbots and I also do documentation related to it.
Your job title
Technical Author (23)
Technical Writer (24)
Senior Technical Writer (14)
Principal Technical Writer (3)
Senior Technical Author (3)
Documentation Specialist (2)
Documentation Manager (2)
Project Manager (2)
Marketing Operations Manager
Technical Communications Consultant
Technical Support Specialist
Director, UX Writing and User Assistance
Sr. Business Systems Analyst/Scrum Master
Technical Communications Manager
Senior content developer
Head of Doc Dept.
Technical Publications Officer
New Kitten Owner
Maker of Chatbots
Director, User Enablement
Technical Writer Team Manager
Senior Content Specialist
Senior Manager, Technical Documentation
Associate Technical Writer
Important tech author
Financial Technical Writer
Lead Technical Writer
Manager, Information Development
Quality Development Manager
Lead Content Developer
Technical Writer and Business Analyst
UX Writer/Content Strategist
Tech Author Team Lead
Manager, Technical Authoring
Principal Tech Communicator
DIGITAL CONTENT SPECIALIST
Documentation Manager/Technical Writer
Information and communications exec
Business Support Adviser
Which industry sector do you work in?
Software development (4)
Software Development (2)
Commercial Real Estate
High Tech – Biometrics
Software Development f. Insurance Companies
Communications (video conf)
Software and services
Financial, medical, and software consulting
It – software
IT & internet security
Healthcare (Public sector)
Software Development company
IT – Finance
Industrial controls manufacturing
Software development, blockchain based data security systems
IT- Finance sector
Business management software
IT – air traffic management and telecommunications
cross-sector, business consultant
Software development (for P&C insurance)
Software (internet and telecoms networking)
Software development for travel industry
Software – virtual assistants
Computer software – Security
Business travel management
Information Technology (Software)
In which country do you live?