Writing skills for Technical Support staff survey

We’re planning a writing skills course for people working in Technical Support departments. If you work in a Technical Support department, you can help us develop this course by completing this survey. There are 12 short questions below (or you can use this alternative link to the survey):

The most common mistakes organisations make with their policies and procedures

Here are the responses we received when we asked, what are the most common mistakes organisations make with their policies and procedures: Creating reactive policies (e.g. in response to one employee's transgression) instead of going up one conceptual level and thinking through the bigger picture. — Rahel Anne Bailie (@rahelab) June 27, 2018 Not having… Read more »