By guest blogger Malcolm Tullett Every organisation contains knowledge, but how well does your business handle it? Is there a single place of truth where everything that is needed resides – or do you lose information when someone leaves, is away on holiday or sick, or moves up to a higher position? More to the… Read more »
Author: Cherryleaf
Please welcome guest blogger Malcolm Tullett
We welcome our latest guest blogger, Malcolm Tullett. He runs a fire, safety and environmental consultancy and training company called Risk and Safety Plus, and is the creator of PROPA. Malcolm’s mission is to spread the word that risk and good business are not mutually exclusive – they are simply two sides of the same coin. He’ll… Read more »
Video plug-in test
[kaltura-widget wid=”07pnmhmicx” width=”410″ height=”364″ addpermission=”” editpermission=”” /]
Why bother with end user documentation for Web Applications?
In Rahel Bailie’s excellent presentation at the STC Conference (“The New Face of Documentation“), she looked at the “No Documentation” approach to software user assistance. This, she summed up, as the “we don’t document it; we just fix it” view of software development. She argued that a “No Documentation” approach doesn’t lead to no documentation. Users soon… Read more »
So who wants a job as a technical author?
We’ve had a number of new vacancies for technical authors come in within the last few days – in the UK and mainland Europe. You can see them on our Technical Author Vacancies page.