Lessons from using a bullet journal: track as well as set goals

By Ellis I’m experimenting with using a bullet journal this year, and it’s resulting in some useful ideas for managing and planning technical authoring work. Setting and achieving targets at the start of the year can be difficult. You may end up needing to spend time on immediate, more pressing tasks, and your list of targets… Read more »

What is technical communication, actually?

As a technical communicator, sometimes it can be hard to explain to others what it is you do. In the olden days, it was simpler: you could say you wrote manuals. Then, in more recent times, you could say you wrote online Help and manuals. Today, there can be uncertainty of what is and isn’t technical… Read more »

Draftback – could it reveal how Technical Authors actually write?

James Somers is releasing an add-on for Google Docs, Draftback, that enables you to play back and analyse the creation of any Google Doc you have permission to edit. It means you can see how a writer created the document, the sections they spent time rewriting and rearranging, the elements that were pasted into the document from… Read more »

Managing information when you are a project services company

Last week, we completed the third phase of our IT systems migration. With each phase, we’re gaining insights into how information can be best managed inside a company selling and delivering project-based services. There are a number of basic IT systems needed to run a project-based business, such as ourselves: Prospect database. This is essentially… Read more »