Catch a Technical Author on the wrong day, and you hear them complain about spending hours tracking down a Subject Matter Expert who’s perpetually in meetings, or having to rewrite the same section three times because the source information kept changing. In a manufacturing environment, you’d see them as symptoms of waste in the process:… Read more »
Category: management
Short guide – A plan for improving outdated help documentation
We’ve added a short guide to our website: A plan for improving outdated help documentation, Let’s be honest: there’s a good chance the help documentation for your product or service is probably out of date. Before you feel defensive, know that you’re in good company. Most software vendors struggle with the same problem. Documentation has… Read more »
Podcast 129: Your first 90 days as a Documentation Manager
We asked on Social Media: Someone joins as/becomes a manager of technical writing team. What would you advise they do in their first 90-100 days? In this podcast episode, we go through the responses we received. Transcript This is the Cherryleaf Podcast. Hello and welcome again to the Cherryleaf Podcast I’m Ellis Pratt, one… Read more »
Podcast 127: Creating Playbooks
We look at playbooks. We ask: what are they, and why create them? We also discuss our approach for creating playbooks, and the different ways to publish them. Transcript: This is the Cherryleaf podcast. Hello and welcome again to the Cherryleaf podcast. We’re back after our August break. I hope you had a great… Read more »
Podcast 126: Retrospectives for documentation projects
In this episode of the Cherryleaf Podcast, we look at the value of retrospectives at the end of a documentation project, and how you can run one. Transcript This is the Cherryleaf podcast. Hello and welcome to the Cherryleaf Podcast. We’re going to look at retrospectives in this episode. Although within a documentation project there… Read more »