What should you include in your user documentation?

Technical authors are faced with limited time and resources, so they often are faced with the dilemma as to what to include and what to leave out of their user documentation. You may ask, if 80% read only 20% of the content, is there any value in documenting the rest? Technical Authors are often great… Read more »

Survey of UK Documentation Teams

We’ve completed interviewing the managers of UK documentation teams today. We estimate our survey covers 5% of the technical authors in the UK. This means we should have a representative sample size. The next step is to combine all the questionnaires, analyse the data and write the report. In our survey, we were particularly interested… Read more »