Please help us with the Cherryleaf survey

If you received an email to our two Cherryleaf surveys, please take the few minutes needed to complete it. Thanks. The surveys are to help us develop the right business strategy for Cherryleaf in the future, and they should take only a few minutes to complete. We value your opinion, so your response would be… Read more »

Questions to ask a Documentation Manager

We’re starting to conduct a series of interviews with Documentation Managers; our goal is to provide case studies of best practice and innovative ideas. We’ll be publishing edited versions of these interviews on Cherryleaf’s YouTube channel. So: What questions do you think should we ask? What would you like to know from Documentation Managers? Email… Read more »

Study shows people use search to learn as well as to find facts

Researchers at Penn State University are claiming people don’t just use Search Engines to find facts – mostly, they’re using them to learn. Could this influence the way in which e-learning courseware is developed in the future? The researchers sought to discover the cognitive processes underlying searching. They examined the search habits of 72 participants while… Read more »

Open source survey reveals the value of community-based Help

Actuate’s August 2009 Open Source Survey reported users see community-based Help as one of the key benefits of adopting open source software. The benefits of adoption for the 1,500 respondents were: Community-based Help (33.2%) Access to source code (72.6%) Built on open platforms (63.9%) Scalability (57.2%) Flexibility (54.3%) Not locked into Microsoft (40.9%) Standards-based technology… Read more »