Our latest post for the STC’s blog has been published today – Letter from the UK: The Dark Art of Persuasion. The reason why Science and the dark art of persuasion interested me, was because we’re noticing the techniques of persuasion appearing in some Web-based Help. Indeed, we cover some of these techniques in our advanced… Read more »
Tag: affective
“Engaging your readers in the documentation. How and why social media?”
Sarah Maddox (Technical Writer, Atlassian) is another champion of engaging readers through technical documentation. Here is a video of her presentation to the Atlassian User Group Wiesbaden. It’s called “Engaging your readers in the documentation. How and why social media?” See also Reduce Support calls by engaging readers with user documentation