We help technology companies worried about the perceived value of their software and the cost of supporting end users. It’s often due to user documentation that is unclear, too big or missing vital information. I don’t suppose your company is experiencing any of these issues? I’m referring to having more support calls than you’d like,… Read more »

LinkedIn Answers was launched this week. Today I posted the question: “Will LinkedIn Answers reduce the need for user manuals and technical authors? Or are these services needed as a result of the “missing manual” syndrome?” See http://www.linkedin.com/answers?viewQuestion=&questionID=6759&askerID=39724 I received 13, very thoughtful, answers. What do you think?

We’re ALMOST there: “An Introduction to DITA XML – An online training course” is scheduled for release in early 2007. The online training modules have been completed (and are out for testing), and we’re now completing the accompnaying workbook and instructions for the exercises. DITA (Darwin Information Typing Architecture) is certainly the most talked-about development… Read more »

We’ve just released our latest online training course – Writing Sales Proposals. This course is for anyone who has to respond to tenders, write persuasive proposals or sell ideas to business people. It will introduce you to a whole range of techniques for broadening your thinking, and other tips used by skillful writers. The course… Read more »

My son is very keen on the Nitendo Wii, which is released in the UK tonight. I stumbled across a Blog highlighting the Japanese version of the Wii’s safety manual – very bizarre!