There’s a book that states you should think of yourself as a node – the link between one person and another. It would be impossible to do illustrate an individual as a node, but it might be possible to describe an organisation in this way – how it can link things together. So we had… Read more »
Looking for diabolical documents
We’re in search of some examples of diabolical documentation. We’re looking for examples of poor user instructions, such as On the bottom of Tesco’s Tiramisu – “Do not turn upside down” On baby’s milk formula – “If the baby finds the milk too lumpy, boil it” It can be from products, software or corproate policies…. Read more »
“Act like a consultant”
Many of the sales experts say “Act like a consultant” – Diagnose, prescribe etc. We’ve always thought that was a great approach, but found it difficult to apply in practice. This is because we deal primarily in a specialist area (user documentation and online Help), and it’s not something that people think about very often…. Read more »
Would you have invested?
Can you guess which one in the photo is the technical writer?
How to write a Help file
How to write a Help file – what advice you you give to someone who was looking to write a Help file for the first time?