“Act like a consultant”

Many of the sales experts say “Act like a consultant” – Diagnose, prescribe etc. We’ve always thought that was a great approach, but found it difficult to apply in practice. This is because we deal primarily in a specialist area (user documentation and online Help), and it’s not something that people think about very often…. Read more »

How to write a Help file

How to write a Help file – what advice you you give to someone who was looking to write a Help file for the first time?

New contract opportunity

We have posted a new vacancy for a contract technical author onto our Web site today. It’s with a great organisation.

Can you imagine a world without WinHelp?

The Microsoft Assistance Platform team is asking for people’s thoughts on this: What if WinHelp didn’t exist in the next version of Windows – codename Longhorn? You can comment on their blog here.