Content as an API – Mozilla Developer Network

Mozilla is an organisation that always seems to be doing innovative things with their documentation. One of the experimental functions it has introduced to its Kuma wiki platform for the Mozilla Developer Network (MDN) documentation is an experimental PUT API that makes it possible to create and update articles remotely. Mozilla suggests a number of ways it can be… Read more »

Atlassian no longer lets users comment on its documentation – good or bad news?

Last week, Atlassian sent out this message on Twitter: We’re changing our documentation platform, including closing comments. Read more and learn why http://t.co/PjZVCV1Vze — Atlassian (@Atlassian) April 14, 2015 This was a surprise, as Atlassian has been a strong advocate for having user comments appended to user documentation. Sarah Maddox, when she was working at… Read more »

Book review: Confluence, Tech Comm, Chocolate

I was sent a review copy of Confluence, Tech Comm, Chocolate: A wiki as platform extraordinaire for technical communication, by  Sarah Maddox. It’s about using wiki technology for developing and publishing technical documentation, using the Confluence platform, the emerging trends in the creation of User Assistance and, in places, chocolate. The book is aimed at three… Read more »

Technical writing in the Cloud

One of the most popular developments in computing in recent years has been the emergence of cloud-based computing and Software as a Service (SaaS). Examples of cloud-based computing include Google’s GMail: Instead of an application being installed locally on a user’s computer, it runs on a remote server, accessed via the user’s Web browser. So is technical… Read more »

The User Manual 2.$

Here is an interesting interview between Robert Scoble and Aaron Fulkerson of Midtouch on how MindTouch’s technical communication software is changing how people work together at big companies. “We started seeing more and more of our customers—Intuit and Microsoft, Intel and Autodesk and Mozilla – launching these documentation communities where they have a body of… Read more »