There’s been quite a few blog posts recently by a variety of bloggers and companies about the current state of User Assistance (such as online Help) and possible ways it could be improved. We thought it might be useful to provide a summary of all the different ideas floating around. This summary primarily looks at… Read more »
Tag: trends
What can Star Trek tell us about the future of technical communication?
It’s amazing how much of the future technology in Star Trek has already become reality. The computer tablets used by the crew in Star Trek Next Generation seemed almost fanciful when we first saw the show, but, by next year, it’s predicted the majority of US households will own a tablet. So what other technologies… Read more »
Slides from the Adobe Day Europe discussion on “Assisting the millennial user – challenges and opportunities in the decade ahead”
Here are the slides the panel put together for the Adobe Day Europe discussion on “Assisting the millennial user – challenges and opportunities in the decade ahead”. We didn’t get time to cover all of the topics in the time we had available (unfortunately some of the previous speakers overran their time slots).
What does Stack Overflow’s success mean for traditional User Assistance?
Last night, I saw Joel Spolsky speak at a London Enterprise Technology Meetup, held at the London School of Economics. Joel is one of the founders of Stack Overflow, a hugely popular question-and-answer website on the topic of computer programming. He also claimed in a blog post back in April 2000, no-one reads manuals (see our… Read more »
Google adds conversational search-by-voice to Chrome’s Help
Google has updated Chrome in build 27 to include conversational voice search, and this feature extends to the Help pages. According to TechCrunch, it transcribes your queries in real time. It also lets you use natural language, asking Google straightforward questions and getting straightforward answers, both read back to you by dictation and in actual… Read more »