Many software companies, when they start out, provide user documentation as downloadable PDFs or as web pages. As they develop more products and versions, and as they expand into countries that use different English spellings, the amount of documents can grow until it becomes hard to keep all of these documents up to date. It’s at… Read more »
Editor’s Note: This post has been written by Dr. Tony Self of HyperWrite. Tony will delivering DITA training during October at Cherryleaf’s training centre in London. In the field of technical communication, an argument crops up from time to time saying that technical communicators shouldn’t have to know anything about XML, because writing is writing,… Read more »
You’re welcome to join us on our upcoming free webinar, “The changing nature of content”, which will be held at 7pm (GMT+1) on 24th April 2013. In recent years, technical communicators have focused on improving User Assistance through new technologies and systems, with the assumption that the nature of the content the tone of voice,… Read more »
We will be hosting a free 60 minute webinar called “Writing policies and procedures: The most common issues, and how to fix them” on Wednesday 21st November. Registration is now open – Register Here Places are limited.
One of the challenges for organisations moving to a new content management system for their user documentation is selecting an authoring tool that is: powerful enough, and can be used by non-Technical Authors as well as the professional Technical Authors. Many organisations want staff, such as developers, to be able to add content to the… Read more »