We’ve just relased a new training course that explains where the Social Web, and Twitter in particular, can fit into the world of the technical author/writer. Originally delivered as a presentation for the prestigious User Assistance Europe Conference 2009, it has been extended and converted into a training course, containing videos and demonstrations of software applications,… Read more »
Category: Technical Author
Conversation’s dirty little secrets
At a number of technical communication conferences recently, there has been a lot of talk about how conversation and collaboration will play a key role in the future of technical documentation. It’s a subject we’ve talked about extensively on this Blog. The presenters paint this image of the future: Writers and content creators are witnesses… Read more »
Open source survey reveals the value of community-based Help
Actuate’s August 2009 Open Source Survey reported users see community-based Help as one of the key benefits of adopting open source software. The benefits of adoption for the 1,500 respondents were: Community-based Help (33.2%) Access to source code (72.6%) Built on open platforms (63.9%) Scalability (57.2%) Flexibility (54.3%) Not locked into Microsoft (40.9%) Standards-based technology… Read more »
Lessons for technical communicators from the telecommunications sector
It’s often useful to look at the economic and technological pressures in other industries, to see if the trends emerging there are relevant to the technical communications/publications sector. In recent Blogs, we’ve covered the issues emerging in education, but the telecommunications industry might also provide some useful insights. Lee Dryburgh, organiser of the Emerging Communications Conference, has been interviewed… Read more »
Video plug-in test
[kaltura-widget wid=”07pnmhmicx” width=”410″ height=”364″ addpermission=”” editpermission=”” /]