Here is a very innovative approach to providing a user guide, from Samsung : According to Vitamin Design: These books actually contain the phone. Each page reveals the elements of the phone in the right order, helping the user to set up the sim card, the battery and even slide the case onto the phone…. Read more »
Category: Technical Documentation
Translating and localizing documents – Cherryleaf interview with Lloyd International
Below is an interview between Ellis Pratt of Cherryleaf and Jill Fifoot of Lloyd International. In the interview, we discuss localizing and translating technical documentation. See also our Translation Services.
How many cuddles are you putting into your user guides?
From Fast Company: “Neuroeconomist Paul Zak has discovered, for the first time, that social networking triggers the release of the generosity-trust chemical in our brains. The essence of affection. The cuddle chemical. In other words, oxytocin. If these changes apply in the world of social media, the implications for business — for every brand, company, and marketer… Read more »
Managing documentation projects – Sage Technologies case study
Below is an interview between Ellis Pratt of Cherryleaf and Diana Logan, Documentation Manager at Sage Technologies. In the interview, we discuss Sage Technologies’ new platform for assisting users, the “Sage Ecosystem”, and how user documentation is developed by Diana’s team.
One key lesson every Compliance department can learn from Dyson vacuum cleaners
Some industry sectors, such as finance, often require strict adherence to specific policies and procedures. Compliance departments have to ensure these are kept up to date and accessible, from both a legal and industry perspective. The problem is that governance can be expensive, really expensive. Unfortunately, the volume of written content continues to explode, and… Read more »