Here is an edited version of our presentation at UAEurope 2011, “You win – applying games theories to User Assistance”. It covers how Technical Authors can use gamification theories in user documentation. The original 45 minute presentation has been edited down to 13 minutes.
Category: trends
Gamification of User Assistance – “RPG Maker for teens”
The latest addition to our bookshelf is RPG Maker for teens, which was released in the UK last week. “RPG Maker for teens shows teens and other beginners how to make fun, fantasy role-playing games that they can play and distribute on their computers using the easy-to-learn RPG Maker VX 1.20 program. RPG Maker requires… Read more »
Take part in the Cherryleaf user documentation strategy survey 2011
Involved in user documentation? Then please take part in the Cherryleaf user documentation strategy survey 2011. It aims to take a strategic look at user documentation, looking at aspects such as the purpose and value of (and future trends in) user documentation. By user documentation, we mean user guides, online Help, web based Help, screencasts… Read more »
Help in your line of sight
In an article called “The Future of Advertising will be Integrated“, Mark Suster argues readers’ attention is focussed on text and not the banners around it. This “banner blindness” is leading advertisers to move their messages to “the stream”. An example of this is Twitter’s promoted tweets service, where advertisers can pay for a tweet… Read more »
What’s your software Help strategy?
Whether for new business generation, enabling users to get the job done or simply to reduce support costs, Help is a vital tool for software businesses. Yet so few people take a strategic approach to it. Today, all of the resources you need are at your disposal for you to enable users to achieve their… Read more »