Lessons for technical communicators from the telecommunications sector

It’s often useful to look at the economic and technological pressures in other industries, to see if the trends emerging there are relevant to the technical communications/publications sector. In recent Blogs, we’ve covered the issues emerging in education, but the telecommunications industry might also provide some useful insights. Lee Dryburgh, organiser of the Emerging Communications Conference, has been interviewed… Read more »

Feedback on our 1st Documentation Managers/Leaders mentoring meeting

We hosted the first of our peer-group mentoring meetings on Tuesday, and I pleased to say the event went as well as we could have expected. We’ve attended and hosted sessions for other entrepreneurs, but this was our first experience of running such an event for documentation managers.  The interactions and the nature of the outcomes… Read more »

First Documentation Managers/Leaders mentoring meeting set for 26th May

The first Documentation Managers/Leaders mentoring meeting date has now been set:  for the afternoon of Tuesday 26th May 2009.   The afternoon is dedicated to providing a safe forum where documentation managers can share the issues they face and get their challenging questions answered – not just by an expert but by people who’ve faced… Read more »

Manager’s guide to single sourcing: What’s the problem, why is there a need?

I thought it might be useful to look at a simple question: Why is there a need for single sourcing technical documentation? For people who aren’t technical authors, it’s often unclear why technical authors talk so much about “single sourcing”. Isn’t that just cutting and pasting? What’s the problem? In later posts we’ll look at the… Read more »

Cherryleaf to host mentoring meetings for Documentation Managers

Cherryleaf will be hosting, half-day peer group meetings for documentation managers and leaders. These afternoon meetings will be held initially on a quarterly basis in Russell Square, London, under the Chatham House Rule basis of confidentiality. These will be run in a similar way to the peer group meetings run for Chief Executives by organisations such as Vistage –… Read more »