If your business ever has to stand in front of a judge..

If your business ever has to stand in front of a judge, you may regret believing the documentating of procedures didn’t matter. When things go wrong, people ask “where’s it written down?” You’ll find them looking at what’s documented to see where the blame lies.  If it’s not written down, or if it’s unclear, then the… Read more »

Managing documentation projects – links to useful information

Here are some links to useful information on managing documentation projects: Support Call Cost Reduction Calculator Six biggest mistakes Project Managers make with documentation and how to avoid them Planning user documentation – a guide for software project managers How many technical writers should we have in our organisation? In a downturn, is it better… Read more »

Aligning documentation with the business – free guide

The Projects team at Cherryleaf has just finalised a second free guide. This one is for documentation managers and technical authors – it’s a guide for aligning documentation with your business objectives. This will be sent out as series of emails (one email per week). Each week, we’ll look at aligning documentation with the objectives of the… Read more »