Daniel Pink’s lecture for the Royal Society for the Arts, describes some surprising truths about what motivates people like Technical Authors.
If your business ever has to stand in front of a judge, you may regret believing the documentating of procedures didn’t matter. When things go wrong, people ask “where’s it written down?” You’ll find them looking at what’s documented to see where the blame lies. If it’s not written down, or if it’s unclear, then the… Read more »
Here are some links to useful information on managing documentation projects: Support Call Cost Reduction Calculator Six biggest mistakes Project Managers make with documentation and how to avoid them Planning user documentation – a guide for software project managers How many technical writers should we have in our organisation? In a downturn, is it better… Read more »
We tried to resist a World Cup themed article, but with three days to go, we’ve finally succumbed. Rod Sloane pointed us to an article on the BBC Web site on how Jürgen Klinsmann and Joachim Löw have transformed the German football team into a successful and stylish unit. So what did they do? They: 1. Gave… Read more »
The Projects team at Cherryleaf has just finalised a second free guide. This one is for documentation managers and technical authors – it’s a guide for aligning documentation with your business objectives. This will be sent out as series of emails (one email per week). Each week, we’ll look at aligning documentation with the objectives of the… Read more »