The closing keynote presentation of TCUK 2010, made by J Haynes, Chairman of the Haynes Publishing Group, contained advice useful not only to those creating manuals but also to any organisation looking to communicate information to others. John went through the 50 year history of Haynes, publishers of the Haynes manuals, and explained the reason for the company’s… Read more »
Daniel Pink’s lecture for the Royal Society for the Arts, describes some surprising truths about what motivates people like Technical Authors.
If your business ever has to stand in front of a judge, you may regret believing the documentating of procedures didn’t matter. When things go wrong, people ask “where’s it written down?” You’ll find them looking at what’s documented to see where the blame lies. If it’s not written down, or if it’s unclear, then the… Read more »
Here are some links to useful information on managing documentation projects: Support Call Cost Reduction Calculator Six biggest mistakes Project Managers make with documentation and how to avoid them Planning user documentation – a guide for software project managers How many technical writers should we have in our organisation? In a downturn, is it better… Read more »
We tried to resist a World Cup themed article, but with three days to go, we’ve finally succumbed. Rod Sloane pointed us to an article on the BBC Web site on how Jürgen Klinsmann and Joachim Löw have transformed the German football team into a successful and stylish unit. So what did they do? They: 1. Gave… Read more »