Questions to ask a Documentation Manager

We’re starting to conduct a series of interviews with Documentation Managers; our goal is to provide case studies of best practice and innovative ideas. We’ll be publishing edited versions of these interviews on Cherryleaf’s YouTube channel. So: What questions do you think should we ask? What would you like to know from Documentation Managers? Email… Read more »

Documentation Managers peer group meeting

The third Documentation Managers peer group meeting is scheduled for 2pm on Wednesday 13th January 2010, in Maidenhead, Berkshire. Each meeting, one or two participants seek advice concerning a particular problem, or, possibly, the group discusses a previously agreed topic, under the Chatham House Rule of confidentiality. This session is free of charge (there has… Read more »

Using Web Analytics in Technical Documentation: interview with an expert

This is a 10 minute extract from a 45 minute interview we carried out with Dr Chris Bose, a Web Analytics expert, on the topic of using Web Analytics in technical documentation. It’s also a test of another way to publish a screencast – as a MP4 video. This format means the interview can be embedded into this blog. Please note,… Read more »

Where does technical documentation fit into a “Freemium” business model?

This short video by Penny Power explains the Freemium model and how it applies to her business: So where does the Technical Publications department fit into this model? Traditionally, the user documentation has been given away free with a chargeable product. It’s not been chargeable in itself, but people have been required to buy a… Read more »