“We can design away the need for a user manual and online Help” The idea of a product that totally is intuitive to use, the product that sells itself, sounds terribly attractive. Often these are called commodities, and consumers tend to go for the cheapest one, or the one with the best brand image. There… Read more »
Tag: Technical Authors
Does looking at online Help make users forget?
Over the weekend, Dr Chris Atherton suggested I look at “the doorway effect”. You may well have experienced walking through a doorway and then finding you’d forgotten why you’d stood up in the first place. Researchers at the University of Notre Dame have discovered your brain is not to blame for your confusion about what you’re doing in… Read more »
Why Technical Authors make the best Project Managers for Agile projects
Red Gate Software’s Dominic Smith mentioned in his presentation at UAEurope conference that the company had found Technical Authors were ideally suited to take on the role of Project Manager for small Agile software development projects. In fact, Red Gate had morphed most of its Technical Authors into to a hybrid Project Manager role. Dominic made a… Read more »
How software users become champions
Matthew Syed is a British sports journalist and former three times Commonwealth Games gold medallist, who has been investigating what is needed to make people excellent at doing any task involving complexity. He argues that natural talent, your genes, are far less important than many people think. What’s important is practising what you can’t quite do…. Read more »
What does the iPad 3 mean for Technical Authors? Part 2: Hardware
In yesterday’s post, we looked at the iPad as a medium for delivering User Assistance. In this post, we’ll look at the iPad’s hardware, with a view for it being used by Technical Authors to create User Assistance. In further posts, we’ll look at iPad software Technical Authors can use. iPad as a tool for Technical Authors… Read more »