TCUK 13 presentation: Planning user documentation when you are a startup business

We will be presenting “Planning user documentation when you are a startup business” at the Technical Communication UK conference in September. We’ll look at how to plan a user documentation project when you’re working for a startup technology company. Working in this environment gives you the opportunity to work “from a clean sheet,” but it… Read more »

You can now download our white paper “Towards an Agile authoring methodology”

You can now download our Adobe-commissioned white paper “Towards an Agile authoring methodology” via Adobe’s website. Agile development is a way of managing IT development teams and projects that creates new challenges for those involved in providing User Assistance for those products. See: Towards an Agile authoring methodology

You can now download our white paper “The changing nature of content”

You can now download our Adobe-commissioned white paper “The changing nature of content” via Adobe’s website. “Some organizations are changing the way they write User Assistance, and are, for some content, not using the generally accepted best practices. Through web analytics and other measures, organizations are reporting a noticeable benefit from making these changes.” See: The… Read more »