What would life be like if there were no instruction manuals you could read?

Illiteracy is, sadly, something that can greatly affect people’s lives. According  to The Literacy Trust, less than one per cent of adults in England can be described as completely illiterate and approximately 16 per cent as “functionally illiterate”. There are various articles on the Web that indicate how people live with their illiteracy: They depend on… Read more »

Writing troubleshooting topics

It’s a fair bet that the introduction of the new Troubleshooting information type into the DITA 1.3 technical authoring standard will affect how all Technical Authors write troubleshooting topics, regardless of whether they use DITA or not. That’s because the proposed elements for troubleshooting topics make good sense, and it offers a standardised approach to writing… Read more »

Our next Advanced Technical Writing Techniques course – 24th April 2014

After a short break, our Advanced Technical Writing Techniques training course has returned. We’ve scheduled a public course for Thursday 24th April 2014, in South Kensington, central London. Past clients include technical communicators from Citrix, GE, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger and Visa International. One delegate commented: “The way in which customers consume… Read more »

Our next Advanced Technical Writing Techniques course – 2 December

We’ve scheduled another Advanced Technical Writing Techniques public course – on Monday 2nd December. Discover the advanced new writing styles emerging in technical communication. Don’t get left behind: past clients include technical communicators from Citrix, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger and Visa International. To book your place, see Advanced Technical Writing Techniques… Read more »