Creating more engaged users

As part of my prep for my presentation on user documentation as a more emotional experience for the user, I revisited this presentation by Kathy Sierra. This hasn’t ‘made the cut’ into my presentation due to lack of time, so I thought I’d post it here.

2 thoughts on “Creating more engaged users

  1. An excellent discussion, too bad the video stopped a quarter of the way through. Is this a technical glitch on your end, or (gasp) was it intened, or something on my end?

    Vid stops and player is replaced with an exclamation point icon. What gives??

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