Web-based product documentation is often the quickest way to learn how to resolve an issue, and we can see this from statistics provided recently by both Mindtouch and Atlassian.

Mindtouch is reporting organic searches account for almost 60% of referrals to its client Autodesk’s WikiHelp product documentation community. Online Help is also the number one lead source for RightScale, another Mindtouch user. According to Mindtouch:

Rather than relying on marketing to educate customers on how Autodesk products are solving real issues, they’re using SEO-friendly documentation on WikiHelp and the WikiHelp community to show 13 Autodesk products in action.

Sarah Maddox of Atlassian confirms this trend, revealling their user documentation Web site now attracts more traffic than the main company Web site.

You too can save your organisation money and have your documentation solution become a primary lead generation source for you. Contact us if you’d like to discover how.