AI can make technical writers faster. It cannot remove the hard part of technical writing. The hard part is knowing what is true, what matters to the user, and what needs to be maintained after the product changes. For documentation teams, that distinction matters. AI can reduce the time spent on first drafts, summaries, rewrites… Read more »
Executive summary It’s never easy to measure the cost of a software support ticket, because it costs more than the time a support agent spends writing a reply. The cost also includes team leaders, training, ticketing software, telephony, office costs and the time spent on follow-up messages. The cost increases if a ticket needs to… Read more »
In product design, one mantra comes up again and again: “If it’s intuitive, it doesn’t need a manual.” It sounds great in theory. But in practice, chasing perfect intuitiveness can be a trap – one that quietly turns your product into a commodity. Intuitive often means familiar When people describe something as “intuitive,” what they… Read more »
Transcript Speaker 1 This is the Cherryleaf Podcast. Hello and welcome to the Cherryleaf podcast. We’re going to do a different type of podcast today. My name is Ellis Pratt. And on the line from Brighton is my colleague Ginny, Ginny Critcher. Hello. And the plan is I wrote a script for this podcast and… Read more »
We’ve created some YouTube Shorts on promoting the value of techcomm. In this podcast episode, we talk about the process of creating the videos and the content in the videos. Transcript Hello and welcome again to the Cherryleaf Podcast. My name is Ellis Pratt. I’m one of the directors at Cherryleaf, and we’re a technical… Read more »
