Ian Boyd Livingston, someone I know who specialises in helping organisations around the world that are facing recruitment difficulties, sent me an email yesterday: “I’ve been reading Michael Gerber’s “The E-Myth Revisited”…It’s a great book! In it Gerber talks about the importance of documentation and, though you may be tired of hearing this, I immediately… Read more »
Cherryleaf Blog
DITA XML training course
Our DITA XML training course went live late this afternoon. You’ll get 80mb of course notes, presentations, exercises and examples, so you’ll need a broadband connection to download the course. The course takes approximately half a day to complete, although, of course, you can go through it at your own pace. We have clients who… Read more »
The problem of finding people with expertise
We’re currently working, as part of a consortium, on a proposal for a project to make finding people with expertise easier. Finding expertise inside and outside (i.e. people you might want to hire) an organisation is a huge and interesting challenge. Let me illustrate. Nowadays, information on a person’s expertise isn’t in just one place…. Read more »
The Technical Authors’ dilemma
Thank you to everyone who participated in our survey concerning the status of technical authors and how to improve it. We found out: They value what they have to offer They are confident in their own abilities They believe they’re making a contribution Our survey showed that technical communicators felt they were being held back… Read more »
30 second commercial
Cherryleaf works with managers who realise the reason why they’re losing customers and suffering high support calls is because they have poor documentation.