Turning a Technical Author’s work on its head

Q. What’s the most popular wiki in the world? A. Most people know the answer to this: It’s Wikipedia. Q. What’s the second most popular wiki in the world? A. It may surprise you to know that it’s WoWWiki, a wiki comprising over 250,000 articles and information. It may also surprise you to know it’s… Read more »

Should we change the structure of user guides to make them more inspiring?

Nancy Duarte presented a talk on the hidden structure that the greatest communicators and persuaders have used over thousands of years: She argues effective presenters move from “What is” to “What Could be” during their speech: The effect is that changes happens – ideas get adopted. It’s easier to see it working in training documentation,… Read more »

Case study presentation – Using Confluence for generating reports

Ellis Pratt of Cherryleaf and Malcolm Tullett of Risk and Safety Plus Ltd will be presenting a short case study on “Using Confluence for generating field reports” at the 19 April 2011 meeting of the London Atlassian User Group. The meeting is being held at The National Archives in Kew, Richmond. It’s free to attend… Read more »

Here are some of our recent videos

Here’s a playlist of recent videos we’ve put together. To play a video, click on the title of the video. UPDATE: For some reason, the playlist does not appear when you view this post on our blog’s Home page. If you click on the title of this blog post, and view the post itself, you’ll… Read more »

Affective Assistance – Highlights from TCUK 2010 presentation

This video contains edited highlights from Ellis’ presentation at the TCUK 2010 conference on Affective Assistance, which was called “documentation as an emotional experience for the user”. We’re developing a workshop on Affective Assistance – contact us if you’d like to know more.