Survey results: Why does your organisation have end user documentation?

Here are the results from our short survey into the reasons why organisations have end user documentation:

Is technical documentation important for legal reasons? It's because we don't users to stop using the product It's because we want to reduce costs Is technical documentation important for winning new customers?

(n=20)

What can we learn from these answers – perhaps that there isn’t one single dominant reason why organisations have end user documentation. The results suggest its value in reducing costs and retaining customers is seen as more important than its value in increasing sales.

Take part in our latest survey:  How good is your product’s Help?

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