121s – review

Our first day of 121 meetings went really well yesterday. It’s always a surprise what ideas and suggestions other people have, and it’s always a pleasure to give advice and feedback. Everyone turned up early – is that a technical author trait, I wonder? No-one got lost; everyone found us. We’ll be scheduling more dates… Read more »

The user assistance skill set

We were having a clearout when I found a handout from a presentation made by Joe Welinske on the user assistance skill set. Although this presentation must have been made four or five years ago, it still rings true today. According to Joe’s survey, the skill set of for user assistance comprises: Writing Editing Indexing… Read more »

Technical Authors and the right to remix

One feature of Web 2.0 is the idea of the “right to remix”. This means giving people the ability to remix your information and services. This could impact the documentation department in two ways: 1. Your organisation decides to allow others to remix and “mashup” its application or service. As part of this, the documentation… Read more »

Harry Potter and the deathly Help file

Last night, my family and I went to the midnight party of “Harry Potter and the Deathly Hallows” at The Lion and the Unicorn book shop in Richmond upon Thames, Surrey. This children’s book shop is located in a narrow paved alley, so the queue of 100-odd people dressed up as wizards conjured up an… Read more »