We’ve added a simple online calculator to the Cherryleaf Web site for calculating the potential savings in support costs derived from having online Help. See our Support call cost reduction calculator page. We’re also developing a more comprehensive spreadsheet to help you measure the value of documentation. Contact us if you would like a copy.
Below are highlights from a video interview we carried out with Stephen Harvard Davis of Assimilating Talent on the subject of managing people in documentation projects. We discussed managing international teams, amongst other things. Part 1: Part 2:
There’s an opportunity for a few more leaders of UK documentation teams to join the peer-group mentoring Mastermind group that we facilitate. The quarterly face-to-face meetings have been running for a year now, with the group providing advice and assistance, under the Chatham House Rule, to fellow Documentation Managers seeking to resolve an issue they… Read more »
This is the edited Cherryleaf interview with Briana Wherry, Information Manager of Alfresco. We discussed how user documentation is developed at Alfreso in an Agile environment, using wikis.
At the Documentation Managers peer group meeting we hosted earlier this week, one manager commented his organisation was aiming to increase the average time for each support call. This was because it believed it could eliminate all the short duration calls – through redesigning the software and better user documentation. What would be left would be… Read more »