One of the most recent developments in web page design has been the introduction of “long form” web pages. Will we also see the long form approach used in Help, or perhaps start to influence the way some Help pages are designed?
We’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change. In this post, I’ll look at how we’re starting to see the workflow for creating User Assistance beginning to change.
We found many documentation teams overstretched and starting to be asked how they could create content for new products that were coming along. Some organisations have decided they can only deal with this extra workload if they rethink the workflow for how content is created.
We’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change.
In previous years, most documentation managers have effectively been saying to us their organisations weren’t really clear about the value of documentation. As the Technical Publications team usually amounts to less than 5% of the IT budget, the successful companies have, in the past, not worried about this and left the documentation team to work out for themselves what they should be doing. However, for organisations that have been watching every percent in the budget, they’ve reduced the spend on technical documentation to the bare minimum. Of course, in a recession that’s been quite a few companies.
We’ve scheduled another Advanced Technical Writing Techniques public course – on Monday 2nd December.
Discover the advanced new writing styles emerging in technical communication. Don’t get left behind: past clients include technical communicators from Citrix, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger and Visa International.
To book your place, see Advanced Technical Writing Techniques public course.
This will be the last public course this year.
Dr Chris Atherton has kindly sent me a copy of her sketch notes outlining my presentation at Technical Communications UK 2013.
Google Glass, a wearable computer with a screen above the right eye, goes on sale in 2014. Glass is almost certainly going to be used to support maintenance and repair calls, providing technicians (and other types of user) with the ability to access manuals and discuss situations with remote colleagues.
So are your user manuals, and the other content users might need to access, compatible with Google Glass?
This Autumn, we’ll be in a number of cities around England, meeting up with people involved with content strategy and technical communication.
This is a great opportunity to tell us what you’re involved with at the moment, pick our brains, or discover more about our services.
You never know – if you have a content-related issue, we may be able to help.
Here is the current itinerary:
- Week commencing 16th September – London
- Week commencing 23rd September – Bristol
- Week commencing 30th October – Brighton
- Week commencing 7th October – London
- Week commencing 14th October – Oxford
- Week commencing 21st October – Cambridge
- Week commencing 28th October – London
- Week commencing 11th November – Reading
- Week commencing 18th November – Birmingham
- Week commencing 2nd December – Manchester
We’ll also be in Wiesbaden, Germany on 7th and 8th November.
If you’d like to meet up with us, simply contact us and we’ll get back to you.
If those dates don’t suit, but you’d still like to meet us, drop us a line. Together, we should be able to find a suitable date.