The July 2013 edition of tcworld magazine contains an interview with Cherryleaf’s Ellis Pratt on technical communication and social media.
The magazine also includes an article by Sarah Maddox (now at Google) on how technical communicators can use Twitter in technical communication.
We’re not certain when/if the online version will be uploaded to the tcworld site, but we’ll add a link to the article as soon as we can.
Update: You can view it online.
Hi Ellis
Does the interview cover the use of Stack Exchange? Stack Exchange seems to really nail technical communication via a highly social Q&A format.
Example: http://wordpress.stackexchange.com/about
Hi John
No, it doesn’t – just social media.