Is the future of education also the future of technical communication?

I stumbled across another great video of Michael Wesch talking about the issues facing educationalists.  Many of the problems they face are the same as those faced by people involved in producing user assistance. The video is here Dubbed “the explainer” by popular geek publication Wired because of his viral YouTube video that summarizes Web… Read more »

Why pay 2.5 times the national average salary for a technical author?

We’ve just posted up a vacancy for a lead technical author in Switzerland with a salary of circa £64,000 ($105,744) – around two and a half times the average salary in the UK. So why would someone pay this amount for a technical author? After all, don’t they just write manuals that no-one reads? The answer… Read more »

The “Google or Death?” choice for technical authors

July’s edition of Science magazine includes a study that shows scientific researchers are now more inclined to get their information from the Web (specifically, “quick and dirty” searches in Google) than from specialist scientific resources. If scientists are focusing on only a tiny bit of research – the bits served up by Google – what are typical users… Read more »

Feedback on our 1st Documentation Managers/Leaders mentoring meeting

We hosted the first of our peer-group mentoring meetings on Tuesday, and I pleased to say the event went as well as we could have expected. We’ve attended and hosted sessions for other entrepreneurs, but this was our first experience of running such an event for documentation managers.  The interactions and the nature of the outcomes… Read more »