Here is a link to tips and tricks on using Microsoft Word. They are online flash movies, each about 45 seconds long These animated guides can be redistributed freely on your Web site or intranet, on condition that they are not altered or amended in any way.

There’s a book that states you should think of yourself as a node – the link between one person and another. It would be impossible to do illustrate an individual as a node, but it might be possible to describe an organisation in this way – how it can link things together. So we had… Read more »

We’re in search of some examples of diabolical documentation. We’re looking for examples of poor user instructions, such as On the bottom of Tesco’s Tiramisu – “Do not turn upside down” On baby’s milk formula – “If the baby finds the milk too lumpy, boil it” It can be from products, software or corproate policies…. Read more »

Many of the sales experts say “Act like a consultant” – Diagnose, prescribe etc. We’ve always thought that was a great approach, but found it difficult to apply in practice. This is because we deal primarily in a specialist area (user documentation and online Help), and it’s not something that people think about very often…. Read more »

Can you guess which one in the photo is the technical writer?