Kevin Kelly has posted an interesting post called “Better Than Free.” It’s about what succeeds in a market where most assets are free. “The internet is a copy machine….When copies are super abundant, they become worthless. When copies are super abundant, stuff which can’t be copied becomes scarce and valuable.When copies are free, you need… Read more »
Category: Technical Writing
The ROI of documentation and support
In two conversations this week, the issue of “how do you measure the value of documentation?” has come up. The benefits of user documentation (reduced support calls, increase in the perceived value of the product, happier customers, better customer retention, increase product usage etc) can be identified, but it can be hard to measure them… Read more »
Nine little known secrets about creating great user information
We’ve written a new article on nine little known secrets about creating great user information. Please read our article to find out more.
Six biggest mistakes Project Managers make with documentation and how to avoid them
We’ve written a new article on the six biggest mistakes Project Managers make with documentation and how to avoid them. They are: 1. They don’t communicate their central message and their desired outcome.2. They are inconsistent or unclear in what they want to say.3. They don’t use the best style of language. 4. They leave… Read more »