In two conversations this week, the issue of “how do you measure the value of documentation?” has come up. The benefits of user documentation (reduced support calls, increase in the perceived value of the product, happier customers, better customer retention, increase product usage etc) can be identified, but it can be hard to measure them… Read more »
Category: Technical Writing
Nine little known secrets about creating great user information
We’ve written a new article on nine little known secrets about creating great user information. Please read our article to find out more.
Six biggest mistakes Project Managers make with documentation and how to avoid them
We’ve written a new article on the six biggest mistakes Project Managers make with documentation and how to avoid them. They are: 1. They don’t communicate their central message and their desired outcome.2. They are inconsistent or unclear in what they want to say.3. They don’t use the best style of language. 4. They leave… Read more »