As we mentioned in previous posts, HTML5 enables Technical Authors and courseware developers to synchronize different media. One of the key areas where this can be applied is in eLearning, where users are now able to toggle between text-based content and video tutorials. As a consequence, Technical Communicators will need to decide which form of… Read more »
Category: Technical Writing
The DITA XML authoring barrier for non-Technical Authors
One of the challenges for organisations moving to a new content management system for their user documentation is selecting an authoring tool that is: powerful enough, and can be used by non-Technical Authors as well as the professional Technical Authors. Many organisations want staff, such as developers, to be able to add content to the… Read more »
How software users become champions
Matthew Syed is a British sports journalist and former three times Commonwealth Games gold medallist, who has been investigating what is needed to make people excellent at doing any task involving complexity. He argues that natural talent, your genes, are far less important than many people think. What’s important is practising what you can’t quite do…. Read more »
Announcing our ‘Using the iPad as a documentation device’ workshop: 31 May 2012
We’ve completed the slides and booked the training room for our new workshop, Using the iPad (and other tablets) as a documentation device: With more and more people using the iPad and other tablets for reading technical documentation, this workshop looks at how tablets can be used by organisations to design and deliver technical documents and… Read more »
Creating franchise operations manuals that are customisable and controlled
Creating an operations manual is a key part of franchising any business, as it helps ensure each franchisee is operating in the way that made the original, franchised, business successful in the first place. You want reliable, repeatable, consistent performance from every franchised location. However, it’s often the case that there needs to be slight… Read more »