I wonder if the BBC’s Technology correspondent, Rory Cellan-Jones, is regretting posting an article in August called “Read the manual? Never!” . In it, he said:
It may be sad that we no longer seem to have that thirst for knowledge about how things work. But I’m afraid I’m just not going to start reading the manual.
I say this, because in his recent Blog post about Google Wave, he complained about the lack of user guides for the application:
We saw a lot of bugs that still need fixing, and no very clear guide as to how to do so.
Rory’s experiences with Google Wave – unfamiliar concepts, uncertainty between features and bugs, unfamiliar tasks – illustrate why it’s not always possible to do away with the need for user documentation and user assistance.
To his credit, when I pointed this inconsistency out to Rory, via Twitter, he said “it’s a fair cop!!!”.